LM
Lebogang M
1 reviews | Active since Dec 2023
09 Dec 2023, 11:32
*****ulent account
I was applying for a loan on line and a consultant from from clientele called me back to complete the application of the loan I app**** for.
She said I was pre approved for the amount of R4000 and I need to approve a debicheck for monthly deduction of the loan. To my surprise I got a life cover insurance not the loan I app**** for.
When I enquire with them they either drop my calls or stop responding and when I went to "capitec bank" to stop it they say they can't stop it
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
11 Dec 2023, 08:21Dear Lebogang M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply11 Dec 2023, 08:21
Official
Dear Lebogang M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
12 Dec 2023, 08:36 Dear Lebogang M
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. As per our telephonic discussion, we have confirmed that your policy has been cancelled as requested and explained the refund process. We further confirmed that we have escalated the matter with the relevant department to provide you with feedback regarding the sale of your policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano Tsoai
Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. As per our telephonic discussion, we have confirmed that your policy has been cancelled as requested and explained the refund process. We further confirmed that we have escalated the matter with the relevant department to provide you with feedback regarding the sale of your policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano Tsoai
Service Support Specialist Clientele Life
Clientele Life's reply12 Dec 2023, 08:36
Official
Dear Lebogang M
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. As per our telephonic discussion, we have confirmed that your policy has been cancelled as requested and explained the refund process. We further confirmed that we have escalated the matter with the relevant department to provide you with feedback regarding the sale of your policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano Tsoai
Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. As per our telephonic discussion, we have confirmed that your policy has been cancelled as requested and explained the refund process. We further confirmed that we have escalated the matter with the relevant department to provide you with feedback regarding the sale of your policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano Tsoai
Service Support Specialist Clientele Life
Clientele Life's replyOfficial
12 Dec 2023, 08:36 Dear Lebogang M
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. As per our telephonic discussion, we have confirmed that your policy has been cancelled as requested and explained the refund process. We further confirmed that we have escalated the matter with the relevant department to provide you with feedback regarding the sale of your policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. As per our telephonic discussion, we have confirmed that your policy has been cancelled as requested and explained the refund process. We further confirmed that we have escalated the matter with the relevant department to provide you with feedback regarding the sale of your policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist Clientele Life
Clientele Life's reply12 Dec 2023, 08:36
Official
Dear Lebogang M
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. As per our telephonic discussion, we have confirmed that your policy has been cancelled as requested and explained the refund process. We further confirmed that we have escalated the matter with the relevant department to provide you with feedback regarding the sale of your policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologise for any inconvenience this may have caused you. As per our telephonic discussion, we have confirmed that your policy has been cancelled as requested and explained the refund process. We further confirmed that we have escalated the matter with the relevant department to provide you with feedback regarding the sale of your policy. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Yours sincerely,
Kutlwano Tsoai
Service Support Specialist Clientele Life
Clientele Life's replyOfficial
14 Dec 2023, 16:17Dear Lebogang M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The escalation process was sent to your cell number should you want to escalate the matter further.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The escalation process was sent to your cell number should you want to escalate the matter further.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Clientele Life's reply14 Dec 2023, 16:17
Official
Dear Lebogang M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The escalation process was sent to your cell number should you want to escalate the matter further.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lungile Mathebula has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The escalation process was sent to your cell number should you want to escalate the matter further.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards
Market Conduct