JK
Jana K

1 reviews | Active since Mar 2018

12 Dec 2023, 13:28

*****ulent, *************, ****!!!!!

Probably the most dishonest company I had ever dealt with!!! I requested a quotation from Clientele Life a few months back, the agent on the phone wanted my banking information, which was strange, as I've never had to provide my banking details in order to get a quotation. When I said that I first want to think about it and that I am not yet sure if I want to use them as a service provider, the agent ensured me that no funds will go down from my bank, unless I approve the quotation (which I never did). The next month there was a debit order on my account from Clientele Life. I sent an email to their accounts department, however there had been no response and they didn't cancel the policy either. They kept on taking money from my account. This morning, I spoke to an agent requesting to speak to the department responsible for this and he ensured me that someone will be phoning me straight after our call. I haven't had a call back from Clientele in the last 5 hours!! Please do not trust this company to follow through on the policies. If Clientele Life can't follow up on the minor things such as billing or account issues, they will most definitely not honor that which is stipulated in your policy.

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Replies (1)
Clientele Life
Clientele Life's reply12 Dec 2023, 14:06
Official
Dear  Jana K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely,
 Judith Mboweni
Service Support  Specialist 
Clientele Life