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Moses M
1 reviews | Active since May 2020
04 Apr 2023, 08:39
****ty service
I have a wealth policy with clientele and few months ago a requested a statement via e mail and got no response, 3 weeks ago I contacted the customer service and I was informed that I will receive the stament within the next 24 hours, and nothing happened, so today I will be canceling the funeral policy that I have with them and the wealth policy cause they don't give a **** about me
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
04 Apr 2023, 10:04Dear Moses M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Service Support Supervisor
Clientele Life
Clientele Life's reply04 Apr 2023, 10:04
Official
Dear Moses M
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
04 Apr 2023, 12:17Dear Moses M,
Thank you for raising your concerns with us.
As discussed over the telephone, the letter was sent on the 23rd of March 2023 and again today, and you confirmed receiving the second one. We would like to apologize for the inconvenience experienced.
Thank you for raising your concerns with us.
As discussed over the telephone, the letter was sent on the 23rd of March 2023 and again today, and you confirmed receiving the second one. We would like to apologize for the inconvenience experienced.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply04 Apr 2023, 12:17
Official
Dear Moses M,
Thank you for raising your concerns with us.
As discussed over the telephone, the letter was sent on the 23rd of March 2023 and again today, and you confirmed receiving the second one. We would like to apologize for the inconvenience experienced.
Thank you for raising your concerns with us.
As discussed over the telephone, the letter was sent on the 23rd of March 2023 and again today, and you confirmed receiving the second one. We would like to apologize for the inconvenience experienced.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life