1 reviews | Active since Nov 2016
Two month wait for Hospital Plan Payout and still waiting!!
<p>My daughter was hospitalised on the 20 September 2016. We submitted our claim to our hospital plan on 11 October. There was no response or feedback. On phoning them I was told that they had not received my documents even though there was an automated response to my submitted claim. I resubmitted on the 21 October. Still no feedback. I again phoned and again was told there were missing documents. I again resubmited. This continued 5 more times! It is now the end of November and still nothing! Call centre keeps telling me that the claim is with the assessors.</p>
Thank you for raising your concerns with us.
Your query have been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query have been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Mavondzo Maringa) will be in contact with you regarding this claim, to confirm the outstanding document/s needed in order finalise your claim.
Attempts to contact the claimant on 16 November 2016 failed.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Mavondzo Maringa) will be in contact with you regarding this claim, to confirm the outstanding document/s needed in order finalise your claim.
Attempts to contact the claimant on 16 November 2016 failed.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
It is now the 12 December. I again sent the forms through for the 4 th or 5th time. I have actually lost count. There has once again been no response. I phoned and was told all forms had been received. It is totally unacceptable that I am being ignored. Just be honest if you are not planning to pay out! Your clients need to know that you don't pay out so that they can change to a reputable company!
It is now the 12 December. I again sent the forms through for the 4 th or 5th time. I have actually lost count. There has once again been no response. I phoned and was told all forms had been received. It is totally unacceptable that I am being ignored. Just be honest if you are not planning to pay out! Your clients need to know that you don't pay out so that they can change to a reputable company!