Trying to settle a: "Clientele hospital cash back" claim

Clientele *** (Hospital cash back) *** Good day; I am kindly asking for assistance regarding an accident that occurred on 29th August 2018. I fell of a 6m high tank stand and were admitted to hospital. They took X-rays that didn’t reveal too much, so the radiologist also did a CT scan (free of charge), that revealed fractures on spine L3; L4; L5. As this was a free CT scan I didn’t receive the printed report, but it is clear to see. The neurologist also confirmed this in his report. The claim was unsuccessful as “there was no fractures; only tissue damage”. I then submitted the CT scans per attachment; also stated I would send them the originals, but had no response or any luck. Fact is; there were fractures and it can be proven. As per Clientele contract, I should be compensated. Hospital is expensive and against the doctors wishes, I forced them to sign me out on the third day; to save everybody a lot of money! This claim could have been a lot more, but still I am being ignored. I have send all the proof and asked for assistance several times. I get a computer generated response that somebody will get back to me within two days, but that never happens!! Kindly take the time to assist me, or send me in the right direction of somebody that might be able to assist me. Your time in this matter is highly appreciated. Regards Bernard F Meyer