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Munene M

1 reviews | Active since Oct 2019

17 Oct 2019, 20:47

******* to buy a funeral policy

A week back I was at Tzaneen when a sales a agent approached me. She told me about your policies and she asked for my information, which I gave to her because she told me that I was not taking the policy. I would get a call from clientele to give me more information about the policy within 6 days and I would be asked if I want to go ahead with the process . I was surprised 3 days later to get an sms telling me that I have taken a funeral policy and you will be taking money from my account on the 23rd of every month, of which that was not our agreement. I do not appreciate being deceived like that. There are so many more people who are ******* by clientele's agents, who do not know how to tackle this problem. Clientele is taking an advantage on the vulnerable South African citizens.

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Replies (2)
Clientele Life
Clientele Life's reply18 Oct 2019, 08:16
Official
Dear  Munene M, 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply18 Oct 2019, 15:59
Official
 Dear Munene M  
By now our Compliance Investigator Lucia Mpofu has been in contact with you.  We have explained the outcome of our investigation and a solution moving forward .  We would like to take this opportunity to apologise for any inconvenience caused in this regarding .  We trust that that you find the above in order however, should you wish to contact us please do not hesitate to contact us.  Yours sincerely,  Compliance Team