1 reviews | Active since Jan 2011
******* into taking policy
I have been a customer of clientele for a few years now , an agent of theirs called me to sell me funeral cover which I took BUT it was based on wrong information. I have been calling clientele for almost 6 weeks trying to cancel, iam sent from pillar to post; their cancellation line is Forever busy,I wasted so much airtime waiting " for next available consulatant" which never happed. I want to keep my existing policy and cancel the sham that I was sold. And my money back...if your agents go around tricking people into taking policies it's no wonder your cancellation line is constantly busy.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Dear Kgalalelo1
By now you have been contacted by our Investigator, we have confirmed the outcome of our investigations and provided you with a solution moving forward.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Compliance Department
Best regards,
Dear Kgalalelo1
By now you have been contacted by our Investigator, we have confirmed the outcome of our investigations and provided you with a solution moving forward.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Compliance Department
Best regards,