BM
Boitumelo M
1 reviews | Active since Apr 2021
12 Apr 2021, 16:59
******* into opening a funeral policy
I was ******* by a clientele sales person into opening a policy. He said we are only checking whether I qualify or not and his superiors need to know who he talked to. It’s only now that I see when I’m being sent an sms to let me know they gonna debit my account. I need to cancel that because I’m not working.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
12 Apr 2021, 21:44Dear Boitumelo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply12 Apr 2021, 21:44
Official
Dear Boitumelo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
04 May 2021, 15:39Dear Boitumelo M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
A solution moving forward was provided. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
A solution moving forward was provided. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
Clientele Life's reply04 May 2021, 15:39
Official
Dear Boitumelo M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
A solution moving forward was provided. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
A solution moving forward was provided. We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction and would like to apologise for any inconvenience this may have caused you.
Regards,
Market Conduct