1 reviews | Active since Aug 2021
******* into joining Clientele life (****)
A lady from Clientele life approached and told me that she wanted to sign me up for the Clientele Rewards program. The woman went as far as saying that it was free and that i won't have to pay a cent.
Little did i know that she signee me up for a Clientele life funeral policy. Now my bank account shows that i have a Clientele life debit order.
I need whomever is in charge to reverse this. I can't afford funeral cover. I don't want or need funeral cover. I am a student. For goodness sakes I'm 19. Where the hell am i going to get that kind of money.
I had no idea that i was being signed up for funeral cover. I was *******. If this is what Clientele life has to do to get people to join, i don't think I'll ever join in the future.
My only request is that you fix this. Please correct this horrible injustice.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct Team
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,
Market Conduct Team
Yes i did receive a message telling me that the policy was canceled, but why is the debit order still active?
Yes i did receive a message telling me that the policy was canceled, but why is the debit order still active?