MM
Moeti M
1 reviews | Active since Mar 2021
13 Mar 2021, 10:27
******* into joining client funeral plan
i joined the client funeral plan last month without my knowledge, because the clientele salesperson ******* me into joining it. The lady said clientele will contact me to tell me more about the policy and to confirm if I'm interested or not. but I've never recieved a call from clientele. Two weeks back they debited R221 from my account. How can I cancel this?
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
15 Mar 2021, 08:46Dear Moeti M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply15 Mar 2021, 08:46
Official
Dear Moeti M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
16 Mar 2021, 08:53Dear Moeti M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. The policy has been cancelled and the refund process was confirmed We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. Yours sincerely, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. The policy has been cancelled and the refund process was confirmed We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. Yours sincerely, Market Conduct
Clientele Life's reply16 Mar 2021, 08:53
Official
Dear Moeti M
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. The policy has been cancelled and the refund process was confirmed We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. Yours sincerely, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. The policy has been cancelled and the refund process was confirmed We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken. Yours sincerely, Market Conduct