ND
Nontokozo D
1 reviews | Active since Oct 2021
21 Oct 2021, 02:52
******* INTO GETTING FUNERAL PLAN
I was ******* into getting a funeral plan at Vaal Mall by your salesperson, she said I'm gonna receive an sms in which I'll get the option to decline or accept the policy, knowing very well that she had already activated it.
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Replies (2)
Clientele Life's replyOfficial
21 Oct 2021, 09:52Dear Nontokozo ntombikayise D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply21 Oct 2021, 09:52
Official
Dear Nontokozo ntombikayise D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
22 Oct 2021, 10:35 Dear Nontokozo ntombikayise D,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated the contents of your complaint and Keneuoe Ntlaloe has been in contact with you to provide the necessary feedback
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated the contents of your complaint and Keneuoe Ntlaloe has been in contact with you to provide the necessary feedback
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct Team
Clientele Life's reply22 Oct 2021, 10:35
Official
Dear Nontokozo ntombikayise D,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated the contents of your complaint and Keneuoe Ntlaloe has been in contact with you to provide the necessary feedback
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated the contents of your complaint and Keneuoe Ntlaloe has been in contact with you to provide the necessary feedback
You request to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct Team