MC
Mimmy C
1 reviews | Active since Apr 2021
23 Apr 2021, 06:46
******* by clientele agent
I was ******* by agents of the Clientele life into creating apolicy I didn't agree to. Tje lady said they are just taking my details to check if I qualify and today I woke up to a message of debit order and I didnt agree to that. I need to to be cancelled and get a refund. I cannot afford it. I took my last money. Please.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 Apr 2021, 08:52Dear Mimmy C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply23 Apr 2021, 08:52
Official
Dear Mimmy C,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
05 May 2021, 11:58Dear Mimmy C
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, an application form was received where you provided your personal details, the refund process was discussed. We confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, an application form was received where you provided your personal details, the refund process was discussed. We confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct
Best regards,
Clientele Life's reply05 May 2021, 11:58
Official
Dear Mimmy C
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, an application form was received where you provided your personal details, the refund process was discussed. We confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion, an application form was received where you provided your personal details, the refund process was discussed. We confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Market Conduct
Best regards,