DM
Daniel M
1 reviews | Active since Sept 2021
17 Sept 2021, 07:31
******* by clientele
Hellopeter, my name is Daniel Nhlupo Mashiya, ***.I was recently ******* by a clientele agent to make a quotation of their policy, said to me that clientele will call me to confirm if I want the policy or not, no one called till today, I do not even have a policy number. To my surprise, a week later clientele debited my account without my consent by R305. I need to cancel the policy and have my money back...thank you!
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Replies (2)
Clientele Life's replyOfficial
17 Sept 2021, 09:04Dear Daniel M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's reply17 Sept 2021, 09:04
Official
Dear Daniel M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Best regards,
Clientele Life's replyOfficial
23 Sept 2021, 11:47Dear Daniel M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct Team
Best regards,
Clientele Life's reply23 Sept 2021, 11:47
Official
Dear Daniel M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have investigated your complaint; however, we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct Team
Best regards,