1 reviews | Active since Feb 2021
******* and continuously ****** from by clientele
Last month under the guise of two clientele people at town saying there is a special they seeing my bank card asked my ID and even clicked on my phone saying it's to check the sms for the competition. When told I would be billed and them denying it I was billed the next day and couldn't dispute or reverse the debit order but I stopped it at a bank as I was unable to go to town. A month later even with the stop order they still took another R250 this February which was my only means to go back home to pretoria for schooling forcing me to get a debt in order to go to town today in order to get back my R500 by going to clientele , how can they register a policy for me without my consent and confirm it, denying any dispute to reverse it on the bank and also continue to take it after a stop order was in place when I neither work or have parental care over my finances. I'm stuck now
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback. You request to cancel the policy and the way forward was discussed and the escalation process has been sent to your cell number via SMS. Feel free to contact us should you require further assistance. Kind Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback. You request to cancel the policy and the way forward was discussed and the escalation process has been sent to your cell number via SMS. Feel free to contact us should you require further assistance. Kind Regards, Market Conduct
