1 reviews | Active since Mar 2017
Treatment of new customers
<p>Hi<br />I am not very satisfied how your agents are dealing with queries. I requested a quote for life ensurance. Upon the quote discussion for life insurance the moment i told the agent the quote is too high and wont be able to make that commitment, the agent disconnected the call. This morning i was called by someone else from clientele, i told him i am not interested anymore due to the treatment, i asked for his name, he put the phone down too. If this is how clientele treats people, i am not interested putting my business in their hands. <br />Dont phone me again. I am not interested.<br /><br /></p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
I was contacted by the complaints department and they apologized for the incident.
I do accept the apology.
Thank you for the phone call.
Regards
I was contacted by the complaints department and they apologized for the incident.
I do accept the apology.
Thank you for the phone call.
Regards
