hH
heinkoch H

1 reviews | Active since Mar 2017

06 Apr 2017, 11:36

Treatment of new customers

<p>Hi<br />I am not very satisfied how your agents are dealing with queries. I requested a quote for life ensurance. Upon the quote discussion for life insurance the moment i told the agent the quote is too high and wont be able to make that commitment, the agent disconnected the call. This morning i was called by someone else from clientele, i told him i am not interested anymore due to the treatment, i asked for his name, he put the phone down too. If this is how clientele treats people, i am not interested putting my business in their hands. <br />Dont phone me again. I am not interested.<br /><br /></p>

0
Replies (2)
Clientele Life
Clientele Life's reply06 Apr 2017, 12:11
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

hH
heinkoch H's update06 Apr 2017, 14:36
Reviewer Update

I was contacted by the complaints department and they apologized for the incident.

I do accept the apology.

Thank you for the phone call.

Regards