TRAUMATIC AND STRESSFUL EXPERIENCE

On the 05 Feb 2016, my cousin passed away whom was covered with Clientele. On the 12 Feb 2016 the documents for claims were submitted. Since the death was tragic&unnatural the deceased was buried without the claim being paid out, the only hope I was given was a R200 airtime to arrange the funeral. I had to borrow monies from Stokvel with 30% interest monthly. Up until today, this has left me with very stressful and traumatic encounter. The loss is another isolated issues. I have to run away from the borrowers due to inability to pay back the monies. At a particular instance I had to switch my phone off due to inundated calls from borrowers.I made several follow-ups regarding the claim, which the only response \the claim is still under investigation\" with assessors, this is almost 2 months without any positive feedback. this has left me wandering if Clientele meets one of this core values \"Passion: Approaching every task with determination, energy and commitment.\" My rationale in taking the policy was prompted by Clientele's pillars i.e. Reputation: We are a respected and trusted name in insurance, Customer service:Our service centres assures you of friendly & efficient service"