Totaly shocked in the poor service and ****s

What a shame, these people are realy ****mers *****ing poor peoples food money. I am helping my mothers housekeeper to stop Policys going of her account and trying to get them to pay her back. After almost four hours on the phone going from one call to another you get the feeling when they hear you want to cancell a policy they sundenly divert you or the call gets droped. When we double checked on her profile online to see if the policy is cancelled the next day we found that there is not one, not two but seven policies on the name of Matshidiso Phadi. Since then we have send more than one email asking to stop the policies on Ms Phadi's name but no reply. It is Totaly heart broken as to how poeple could steel money from someone that realy can't affort it.