NK
Nthabiseng K
1 reviews | Active since Apr 2023
05 Dec 2025, 14:55
Took my money but the policy was canceled before debit date
Can I have my money back im tired off waiting I told you to cancel and you dismissed and you went ahead to take me money 24hours is over can I have my money back,its my hard earned money, its not my fault I want it today
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
06 Dec 2025, 06:46Dear Nthabiseng K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply06 Dec 2025, 06:46
Official
Dear Nthabiseng K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
08 Dec 2025, 12:03Dear Nthabiseng K,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
We have attempted to contact you twice on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will attempt to contact you again later.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Recovery Specialist
Clientele Life
Clientele Life's reply08 Dec 2025, 12:03
Official
Dear Nthabiseng K,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
We have attempted to contact you twice on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will attempt to contact you again later.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Recovery Specialist
Clientele Life
Clientele Life's replyOfficial
08 Dec 2025, 13:44 Dear Nthabiseng K,
We have noted that you have made contact us and feedback was provided.
Subsequently, we have also attempted to contact you after that- to discuss and address your complaint, to no success. Please be informed that an email has been sent to the email address provided with details regarding our refunds turnaround time -as well as the 31 days cancellation notice required in order to stop the next debit order.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Recovery Specialist
Clientele Life
Clientele Life's reply08 Dec 2025, 13:44
Official
Dear Nthabiseng K,
We have noted that you have made contact us and feedback was provided.
Subsequently, we have also attempted to contact you after that- to discuss and address your complaint, to no success. Please be informed that an email has been sent to the email address provided with details regarding our refunds turnaround time -as well as the 31 days cancellation notice required in order to stop the next debit order.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Recovery Specialist
Clientele Life