KR
Kamogelo R
1 reviews | Active since May 2026
27 May 2026, 15:58
To the National Financial Ombud I am lodging a formal complaint against Clientele. I sent a written cancellation request via email containing my ID number and personal details. Clientele responded via email stating that they refuse to process my cancella
Subject: Unfair Retention Tactics & Refusal to Cancel Policy - Clientele
I sent a written cancellation request via email containing my ID number and personal details. Clientele responded via email stating that they refuse to process my cancellation unless I make a phone call to their call centre.
My Name: Ramabokela Kamogelo Given
Insurer: Clientele Life
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
27 May 2026, 16:08Dear Kamogelo R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's reply27 May 2026, 16:08
Official
Dear Kamogelo R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
KR
Kamogelo R's updateReviewer Update
27 May 2026, 16:48Do Things Good Not Bad
KR
Kamogelo R's update27 May 2026, 16:48
Reviewer Update
Do Things Good Not Bad
Clientele Life's replyOfficial
28 May 2026, 14:31Dear Kamogelo R,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Three attempts to contact you on the numbers we have on record ending with ***4863 resulted in no success on even day, also an sms notification was sent on the number informing you of these failed attempts.
Furthermore , I can confirm an email received from you on the 27th of May 2026 requesting cancellation of your Clientele Perks Plan and our automated response was sent requesting you to contact our client services department and at no point we said your plan will not be cancelled.
As per your request this policy has been cancelled and it is very important to note that the Clientele company requires a 31 days cancellation notice to stop all debit orders. This means that since your debit date is the 25th of each month , the last debit order would have been raised on the 25th of May 2026 and unfortunately there is no refund.
Should you be not happy with feedback provided , you are more than welcomed to escalate the matter to our Internal Arbitrator via email : ***
Kind regards
Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
Service Support Specialist
Client Services IFA/SS
Clientele Life's reply28 May 2026, 14:31
Official
Dear Kamogelo R,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Three attempts to contact you on the numbers we have on record ending with ***4863 resulted in no success on even day, also an sms notification was sent on the number informing you of these failed attempts.
Furthermore , I can confirm an email received from you on the 27th of May 2026 requesting cancellation of your Clientele Perks Plan and our automated response was sent requesting you to contact our client services department and at no point we said your plan will not be cancelled.
As per your request this policy has been cancelled and it is very important to note that the Clientele company requires a 31 days cancellation notice to stop all debit orders. This means that since your debit date is the 25th of each month , the last debit order would have been raised on the 25th of May 2026 and unfortunately there is no refund.
Should you be not happy with feedback provided , you are more than welcomed to escalate the matter to our Internal Arbitrator via email : ***
Kind regards
Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
Service Support Specialist
Client Services IFA/SS