Three weeks after my sister's passing and no payme

Today marks three weeks since the passing of my sister, 3 weeks since the claim from her funeral cover was submitted. All documentation required was confirmed as received by Clientele more than TWO WEEKS ago and having confirmed her policy as active... they have still not made payment, payment from an insurance she took so that should such a day come that she passes then we as her family can AT THE LEAST be assured financial means for her final service-the burial. <br> <br> Metropolitan was able to deliver on their promise in under 24hrs (she had the very same cover for a funeral with them in terms of the amount she was covered for and at an even lesser premium than what she paid Clientele if I may add); in fact to be precise we only visited the Durban branch of Metropolitan ONCE, the consultation duration wasn't even 15 minutes yet by the time we left they had PROCESSED PAYMENT to the funeral parlour housing her body, leaving us now with the waiting of Clientele to process the claim so we could pay off the balance of the parlour, and everything else concerning her service (catering, hiring of Church etc to name a few).<br> <br> Clientele failed her & is STILL failing her as 2 date we wait still