This thing of holdin...

Dear Nomfundo,

Thank you for sharing your feedback on Hello Peter and for the 5-star rating. 

We are glad we could assist you and resolve your query today.

We completely understand your frustration regarding the 20-minute hold time. Keeping our clients waiting on the line is never our goal, especially when you are using your valuable airtime. We sincerely apologise for this inconvenience and the delay in reaching us.

Your feedback about the hold times has been shared with our management team to help us improve our service speed and better assist our clients moving forward.

Thank you again for your patience and for your positive rating despite the wait.

Yours sincerely, 
 
Service Support
Clientèle Life