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MN
Mosisdi N

1 reviews | Active since Nov 2024

07 Nov 2024, 20:13

This issue is serious please cancel an refund my son or i wil take this matter forward cause you robbing

Am writing this letter on behalf of my son,he still at school an living with nsfas money,he did write a letter last month to cancel the policy that he didn't join,an you deducted 500 in his bank an s for the second time means is 1000 for his school things,please cancel that policy an refund my son as he did write an email an you didn't respond to him

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Replies (5)
MN
Mosisdi N's update08 Nov 2024, 08:53
Reviewer Update
Morning am still waiting for your respond,an cancelation of this policy an stop deducting money from my son s bank account
Clientele Life
Clientele Life's reply08 Nov 2024, 08:55
Official
Dear Mosisdi N,
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
               
Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply08 Nov 2024, 12:44
Official
Dear  Mosisdi N , 
  
We confirm that we have made contact with you to provide feedback regarding the concerns raised. 
 
At the outset we would like to apologise for the delay in cancelling the policy and any inconvenience that this may have caused you.  As per our telephonic discussion, we have explained our refunds process and confirmed our refunds turn around time.
 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
Maria Mokhuabane
Clientele Life
MN
Mosisdi N's update08 Nov 2024, 15:47
Reviewer Update
My concern is why you say you will refund only October money what about September cause all money is 1000 for 2 months
Clientele Life
Clientele Life's reply11 Nov 2024, 09:37
Official
Dear  Mosisdi N , 
  
Thank you for your response.
 
Please refer to the email I wrote, which goes into great detail on the refund.
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
Maria Mokhuabane
Clientele Life