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farai.moga farai.moga
1 reviews | Active since Sept 2016
17 Sept 2024, 14:11
they take you back and forth to frustrate the life out of you
i am trying to cancel policy and claim a lousy R1200, they keep asking for the same documents that I have already sent, and they wait until I send a follow up email to tell me that there is a document missing, makes me wonder the frustration one would get if they had to claim millions
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Replies (2)
Clientele Life's replyOfficial
17 Sept 2024, 16:07Dear Farrell M,
We confirm receipt of the concerns raised and we sincerely apologize for the inconvenience caused.
To escalate the query to the appropriate department, please provide your father's ID number, mobile number, or policy number in the email we sent you.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply17 Sept 2024, 16:07
Official
Dear Farrell M,
We confirm receipt of the concerns raised and we sincerely apologize for the inconvenience caused.
To escalate the query to the appropriate department, please provide your father's ID number, mobile number, or policy number in the email we sent you.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
19 Sept 2024, 13:48Dear Farrell M,
Thank you for your recent contact with Clientele.
Our attempts to contact you on the provided mobile number regarding your complaint were unsuccessful.
At the outset, we would like to apologise for the delay in paying the funds. This was because the passport number was different and the documents were unclear when they arrived at our end. Kindly note that the policy was cancelled and the encashment value was paid.
Our records show that your debit order is due on the 28th of each month; to cancel, you must give us 31 days' notice. Therefore, it would be too late to stop the debit for this month. Please be aware that within 10 working days of the debit order date, if the premium is deducted, an automatic refund will be paid.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply19 Sept 2024, 13:48
Official
Dear Farrell M,
Thank you for your recent contact with Clientele.
Our attempts to contact you on the provided mobile number regarding your complaint were unsuccessful.
At the outset, we would like to apologise for the delay in paying the funds. This was because the passport number was different and the documents were unclear when they arrived at our end. Kindly note that the policy was cancelled and the encashment value was paid.
Our records show that your debit order is due on the 28th of each month; to cancel, you must give us 31 days' notice. Therefore, it would be too late to stop the debit for this month. Please be aware that within 10 working days of the debit order date, if the premium is deducted, an automatic refund will be paid.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life