FP
Fanie P
1 reviews | Active since Jan 2012
01 Oct 2025, 11:58
They take and don't give back
I have cancelled my policy as I don't want it they deducted the money and refuse to reverse it
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Replies (2)
Clientele Life's replyOfficial
01 Oct 2025, 12:01Dear Fanie,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply01 Oct 2025, 12:01
Official
Dear Fanie,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
02 Oct 2025, 09:03Dear Fanie D,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Ultimate Dignity Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
We have explained our refunds process and confirmed that the refund will be paid within two business days. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Nonhlanhla Ngwenya Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Ultimate Dignity Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
We have explained our refunds process and confirmed that the refund will be paid within two business days. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Nonhlanhla Ngwenya Service Support Specialist Clientele Life
Clientele Life's reply02 Oct 2025, 09:03
Official
Dear Fanie D,
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Ultimate Dignity Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
We have explained our refunds process and confirmed that the refund will be paid within two business days. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Nonhlanhla Ngwenya Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have assisted with the cancellation of your Clientele Ultimate Dignity Plan where we have explained the losses and the implications. The cancellation letter is sent to the email address we have on record.
We have explained our refunds process and confirmed that the refund will be paid within two business days. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely,
Nonhlanhla Ngwenya Service Support Specialist Clientele Life