D
Desireé
1 reviews | Active since May 2026
11 Jun 2026, 10:36
They send me confirm...
They send me confirmation of cancellation of policy but then they deducted 3 June another payment of R782
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Replies (2)
Clientele Life's replyOfficial
11 Jun 2026, 10:41Dear Desireé,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's reply11 Jun 2026, 10:41
Official
Dear Desireé,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
11 Jun 2026, 13:05Dear Desireé , We thank you for escalating your concerns and allowing us the opportunity to address your complaint. As per our telephonic discussion, it was communicated that we require a notice of 31 days to cancel the debit order instruction with the bank. This information was provided when the policy was cancelled and on the cancellation confirmation. Furthermore, it was also explained that your policy was cancelled outside of the 31 days cooling off period- which means there is no refund payable. It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life
Clientele Life's reply11 Jun 2026, 13:05
Official
Dear Desireé , We thank you for escalating your concerns and allowing us the opportunity to address your complaint. As per our telephonic discussion, it was communicated that we require a notice of 31 days to cancel the debit order instruction with the bank. This information was provided when the policy was cancelled and on the cancellation confirmation. Furthermore, it was also explained that your policy was cancelled outside of the 31 days cooling off period- which means there is no refund payable. It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane Service Recovery Specialist Clientele Life