SM
Sindyle M
1 reviews | Active since Nov 2021
08 Nov 2021, 12:23
They refuse to cancel our policy and refund us
My husband and I have a policy with them ( still) which we have tried to cancel for over a year now with no success. He ( my husband) called them to cancel the funeral policy and they confirmed that it was canceled but no proof was sent and they continued to deduct funds. We called again and again and they never canceled to this day, they are still deducting funds. Can someone please help us with a way of how we can escalate this as they now only tell us they'd call us back but never do. They keep increasing the premiums also. I have had it with them
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Replies (2)
Clientele Life's replyOfficial
08 Nov 2021, 15:05Dear Sindyle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply08 Nov 2021, 15:05
Official
Dear Sindyle M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
08 Nov 2021, 16:09Dear Sindyle M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted the policyholder and assisted with his cancellation request.
Furthermore, we have also sent proof of cancellation and confirmed no further debts due.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted the policyholder and assisted with his cancellation request.
Furthermore, we have also sent proof of cancellation and confirmed no further debts due.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply08 Nov 2021, 16:09
Official
Dear Sindyle M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted the policyholder and assisted with his cancellation request.
Furthermore, we have also sent proof of cancellation and confirmed no further debts due.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. We confirm that we have contacted the policyholder and assisted with his cancellation request.
Furthermore, we have also sent proof of cancellation and confirmed no further debts due.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist