They only want people's money

I'm very disgusted with the service that my mom has been receiving from clientèle, my mom is a pensioner that lives off on her grand plus the little extra that we send her monthly for her medical and personal care. She decided to join in October 2021 as she thought she could afford it but then she realised that it was weighing heavily on her pockets as it was an added monthly responsibility then she called and asked for the policy to be closes as she can't afford it.Her request for the cancellation of the policy was not granted and they kept on debiting money even after mentioning her struggles.I believe that all this is done purposely cause last week when she called I was with her and the lady that she spoke to was of no help and now my mom has to go throughout this month without her medical bills paid,frankly I hate Clientèle cause they rob people off.What kind of a company doesn't honor their clients needs .Now all I'm asking for is for my mom's money to be reversed back into her account as they policy was cancelled in November.I hope this reaches the right person and the matter is resolved asap to avoid us resolving it ourselves. The treatment my mom received shows that you only care about people's money not their needs and wants 😨😠😤