VV
Vusumzi V
1 reviews | Active since Jul 2025
17 May 2026, 15:57
They let me join something which is no benefit to me, i pay 2 instalments and I benefited nothing
They let me join something which is no benefit to me, i pay 2 instalments and I benefited nothing. In fact that was not what they explained to me.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
17 May 2026, 21:22Dear Vusumuzi
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's reply17 May 2026, 21:22
Official
Dear Vusumuzi
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
18 May 2026, 17:09Dear Vusumzi V,
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate.
We confirm that Johannah Cele from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Clientele Life's reply18 May 2026, 17:09
Official
Dear Vusumzi V,
Thank you for raising your concerns and bringing this matter to our attention.
The sales process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate.
We confirm that Johannah Cele from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct