They keep on deducti...

 Dear Thandeka M, 

We are not tracking any active policy with the details you provided, kindly provide us with the policy number /  reference number..

Yours sincerely, 

Market Conduct 

Dear Thandeka M,

Thank you for the details you provided. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 

Dear Thandeka M,

Thank you for the details you provided. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 

Dear Thandeka M,

We confirm that we made contact with the owner of the policy to assist and provide feedback regarding the concerns raised.  At the outset, we would like to apologize for the inconvenience you may have experienced.   As per our telephonic discussion with you, we have assisted with the cancellation of the policy where we have explained the losses and the implications. 
 It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however should you require any further assistance please feel free to contact us again.  Yours sincerely,  Nonhlanhla NgwenyaService Support Specialist Clientele Life