1 reviews | Active since Jun 2021
They have the worst agents, stupid and unprofessional.
The absolutely suck at giving service. All those paid actors on their ads who speak so well about them are all talking out of their ass.
My girlfriend tried to cancel her policy with them, but the woman on the other side of the phone just doesn't want to cancel it. She keeps going on about what she'll lose if she cancels, which isn't much in the first place.
And then she tells her she'll still pay for February month cause she needs to give a month's notice, since when do you have to give notice to cancel a policy? It's not like they need someone to fill your space in the policy. Never heard anyone as stupid as them.
I won't advise anyone to apply with them. They are completely unprofessional and take advantage of the old people who don't understand these things.
And when I told her, it's fine, she can debit but I'm putting this on Hello Peter, she just said, "okay bye".
We confirm receipt of the concerns raised and we sincerely apologize for the inconvenience caused. Please be advised that we were unable to locate a policy using the provided email address and mobile number.
To ensure that the right department is notified of your inquiry, please reply to the email we have sent with the policy owner's ID number, mobile number, or policy number ( The policy number would be the reference number showing next to the deduction on the bank statement).
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we sincerely apologize for the inconvenience caused. Please be advised that we were unable to locate a policy using the provided email address and mobile number.
To ensure that the right department is notified of your inquiry, please reply to the email we have sent with the policy owner's ID number, mobile number, or policy number ( The policy number would be the reference number showing next to the deduction on the bank statement).
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm that we contacted the policy holder to provide feedback regarding the concerns raised.
Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation. We would like to apologize for the delay and the inconvenience caused. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life
We confirm that we contacted the policy holder to provide feedback regarding the concerns raised.
Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation. We would like to apologize for the delay and the inconvenience caused. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life