KA
Kamogelo A
1 reviews | Active since Aug 2020
31 Aug 2020, 12:21
They don't want to cancel my policy
I called December for clientele to cancel my funeral policy even now they are still deducting on my account
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Replies (2)
Clientele Life's replyOfficial
31 Aug 2020, 15:19Dear Kamogelo A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply31 Aug 2020, 15:19
Official
Dear Kamogelo A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
12 Sept 2020, 10:00Dear Kamogelo A,
Thank you for raising your concerns with us.
We confirm that we have been in contact with you to address and provide feedback regarding the concerns raised.
As discussed telephonically, our records indicate that there are no requests received by our offices to cancel the policy prior to this request.
Furthermore, I can confirm that your request to cancel both your policies and withdraw funds on your Clientele Wealth Plan was honoured. The Clientele Ultimate Dignity Plan was cancelled on the 1st of September and the Clientele Wealth Plan was cancelled on the 2nd of September.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Thank you for raising your concerns with us.
We confirm that we have been in contact with you to address and provide feedback regarding the concerns raised.
As discussed telephonically, our records indicate that there are no requests received by our offices to cancel the policy prior to this request.
Furthermore, I can confirm that your request to cancel both your policies and withdraw funds on your Clientele Wealth Plan was honoured. The Clientele Ultimate Dignity Plan was cancelled on the 1st of September and the Clientele Wealth Plan was cancelled on the 2nd of September.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life's reply12 Sept 2020, 10:00
Official
Dear Kamogelo A,
Thank you for raising your concerns with us.
We confirm that we have been in contact with you to address and provide feedback regarding the concerns raised.
As discussed telephonically, our records indicate that there are no requests received by our offices to cancel the policy prior to this request.
Furthermore, I can confirm that your request to cancel both your policies and withdraw funds on your Clientele Wealth Plan was honoured. The Clientele Ultimate Dignity Plan was cancelled on the 1st of September and the Clientele Wealth Plan was cancelled on the 2nd of September.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Thank you for raising your concerns with us.
We confirm that we have been in contact with you to address and provide feedback regarding the concerns raised.
As discussed telephonically, our records indicate that there are no requests received by our offices to cancel the policy prior to this request.
Furthermore, I can confirm that your request to cancel both your policies and withdraw funds on your Clientele Wealth Plan was honoured. The Clientele Ultimate Dignity Plan was cancelled on the 1st of September and the Clientele Wealth Plan was cancelled on the 2nd of September.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist