They debited an unauthorized debit from my bank account

Dear Mahlatse M,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist. 
 
Yours sincerely, 
 
Service Support
Clientèle Life

Dear Mahlatse M,

Thank you for raising your concerns and bringing this matter to our attention. The sales call was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Skhumbuzo from our Market Conduct department has been in contact with you to provide the necessary feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,Market Conduct,