LM
Luzuko M
1 reviews | Active since May 2020
24 Feb 2026, 09:57
They cancelled my po...
They cancelled my policy but they are continuing to debit my account
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
24 Feb 2026, 09:59Dear Luzuko M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply24 Feb 2026, 09:59
Official
Dear Luzuko M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's replyOfficial
25 Feb 2026, 09:42Dear Luzuko M,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion with you, we have confirmed that your Clientele Legal Plan is cancelled. We also explained the last debit order submitted for February while the policy was active. We confirm that there will be no future debit orders effective from the month of March.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life's reply25 Feb 2026, 09:42
Official
Dear Luzuko M,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion with you, we have confirmed that your Clientele Legal Plan is cancelled. We also explained the last debit order submitted for February while the policy was active. We confirm that there will be no future debit orders effective from the month of March.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life