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mW
megha W

1 reviews | Active since Oct 2016

07 Sept 2021, 13:09

they are persistant yet when you ask they ignore

i agreed to a policy with them , however a few days later i managed to find a better offer i then called in on the 27th august and asked to cancel then they still proceeded to take action on the debt order which i had forgotten about then 02 september i sent n mail again asking for them to cancel and refund me it is now the 7 September still no reply.

0
Replies (3)
Clientele Life
Clientele Life's reply07 Sept 2021, 16:23
Official
Dear  Megha W
We confirm receipt of the concerns raised.
  
Your query has been escalated to the relevant department for investigation.

Yours sincerely,
   
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
mW
megha W's update08 Sept 2021, 15:15
Reviewer Update
id like to say thank you to clientele as they called me after this post and i had an amazing experience. we canceled the policy and they are giving me a refund. spectacular service. i will defiantly in the future return
Clientele Life
Clientele Life's reply09 Sept 2021, 10:39
Official
Dear Megha W 

Thank you for the positive feedback, we are glad to hear that we have improved your customer experience.

We shall covey this feedback to Lindiwe and the relevant Management Team.

We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly.
 Yours sincerely,
   
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life