LN
Lucia N
1 reviews | Active since Jan 2021
27 Jan 2021, 13:58
They are ****** at clientele
I am writing this on behalf of my mother she opened a funeral cover at clientele and then they debited R493 on October and then she went and council the policy in November because the sales agent met her while she was drunk and then she went back the agent told her she has cancelled the policy but today when money was debited in her account clientele deducted R493 again she wants her money back they didn't deduct on November and December but now they they deducted money when we call the agent says she can't get a refund,My mother wants her money back she borrowed that money to buy food here at home we have nothing.
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Replies (2)
Clientele Life's replyOfficial
27 Jan 2021, 16:33Dear Lucia N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply27 Jan 2021, 16:33
Official
Dear Lucia N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
LN
Lucia N's updateReviewer Update
27 Jan 2021, 18:46The matter has not yet been resolved they want proof that my mother cancelled the policy how will she get the proof because she went to the agent who opened the policy for her and said he will cancel the policy not knowing he did not cancel the policy because they didn't deduct for 2months but now they deducted R493 and the worst part they say they will not refund my mother's money.
LN
Lucia N's update27 Jan 2021, 18:46
Reviewer Update
The matter has not yet been resolved they want proof that my mother cancelled the policy how will she get the proof because she went to the agent who opened the policy for her and said he will cancel the policy not knowing he did not cancel the policy because they didn't deduct for 2months but now they deducted R493 and the worst part they say they will not refund my mother's money.