There was enough funds in my account, why was the account not debited as per the agreed date?????????????

Clientele, I respectfully request that you reinstate my funeral policy with due urgency. I refuse to accept your confirmation that my policy lapsed because of your carelessness. I will refer to the below correspondence.

From: *** <***> Sent: Monday, 12 September 2022 09:29 To: Samantha Daniels <***> Subject: Clientele Life Response: *** [CSE: eKnEw6, TKT: XIpJkM]

You don't often get email from ***. Learn why this is important

Dear Miss Samantha Ruchidah Daniels

Thank you for bringing this matter to our attention. I want to sincerely apologise for the negative experience that you have had with us, and hope to provide better service in future

We have updated your banking details as per your request. The change will be effective from September 2022. We confirm that your debit date is the 26th of the month.

I trust you find this in order.

Should you require further assistance, please do not hesitate to contact us. Kind Regards Phelisile Mpanza Client Services Correspondence Clientèle Life

Tel *** WhatsApp *** Email ***

Clientèle Office Park • Cnr Rivonia and Alon Roads •Morningside

www.clientele.co.za • www.clientele.mobi Clientele Life is an authorized Financial Services