BB
Busisiwe B

1 reviews | Active since Jun 2025

05 Jun 2025, 11:30

There are people who I met on the field in Cape town,they told to join their thing and I'll get free vouchers they didn't tell me that they're doing debit order under my name and every month it's deducting 160

There are people who I met on the field in Cape town,they told to join their thing and I'll get free vouchers they didn't tell me that they're doing debit order under my name and every month it's deducting 160.I tried cancelling it and asking for refund but they haven't helped the only thing they said is that they cancelled it but it continued to deduct money on my account today.

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Replies (2)
Clientele Life
Clientele Life's reply05 Jun 2025, 15:22
Official
Dear Busisiwe B,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
         
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
                  
Yours sincerely,  
  
Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply06 Jun 2025, 13:15
Official
Dear Busisiwe B, 

We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. 
 
At the outset, we would like to apologize for the inconvenience you may have experienced.  
 
As per our telephonic discussion with you, we have confirmed that your Clientele Perks Plan is cancelled and explained the 31 days’ notice required to stop the debit order with the bank. We have further explained that the 31 days’ notice is indicated on the terms and conditions link sent to you on your welcome document. 

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
 
Nonhlanhla Ngwenya 
Service Support Specialist 
Clientele Life