TM
Thomas M
1 reviews | Active since Mar 2014
12 Mar 2026, 12:04
Theft!!!
I cancelled this policy ***60255 In January!!! Why was i debited in February?!?!?!?!?!? Refund me now!!!!!!
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Replies (2)
Clientele Life's replyOfficial
12 Mar 2026, 12:08Dear Thomas M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply12 Mar 2026, 12:08
Official
Dear Thomas M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
12 Mar 2026, 15:19Dear Thomas M, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our call conversation on even day , Kindly note that feedback was provided on the 12th of March 2026 in connection with a cancellation request. I have confirmed that on the 31st of December 2025 and automated response was sent and you were requested to call our client services department for further assistance , however there was no response or a call received from your side hence the policy was left active. I have since cancelled the policy today and also confirmed no further debit orders will be raised moving forward. If you are not satisfied with the outcome of your complaint CER806441, you may refer to the Independent Arbitrator for re-evaluation: *** . Should you need further assistance, please do not hesitate to contact us back on *** or email: *** . Kind Regards Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
Service Support Specialist
Client Services IFA/SS
Clientele Life's reply12 Mar 2026, 15:19
Official
Dear Thomas M, At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our call conversation on even day , Kindly note that feedback was provided on the 12th of March 2026 in connection with a cancellation request. I have confirmed that on the 31st of December 2025 and automated response was sent and you were requested to call our client services department for further assistance , however there was no response or a call received from your side hence the policy was left active. I have since cancelled the policy today and also confirmed no further debit orders will be raised moving forward. If you are not satisfied with the outcome of your complaint CER806441, you may refer to the Independent Arbitrator for re-evaluation: *** . Should you need further assistance, please do not hesitate to contact us back on *** or email: *** . Kind Regards Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS
Service Support Specialist
Client Services IFA/SS