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noxolo J
1 reviews | Active since Feb 2022
19 Feb 2026, 14:19
Theft
My brother never joined any funeral cover from clientele but they always deduct from his account recently they deducted his last cent yet when we check when the mendate was approved it says 17 February 2026 and he does not know how. He can't even cancel or dispute the debit check
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Replies (2)
Clientele Life's replyOfficial
19 Feb 2026, 14:50Dear Noxolo J,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's reply19 Feb 2026, 14:50
Official
Dear Noxolo J,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct.
Clientele Life's replyOfficial
20 Feb 2026, 09:53Dear Noxolo J,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly sold and you have also authenticated a Debi-Check mandate. We confirm that Skhumbuzo from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly sold and you have also authenticated a Debi-Check mandate. We confirm that Skhumbuzo from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards, Market Conduct
Clientele Life's reply20 Feb 2026, 09:53
Official
Dear Noxolo J,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly sold and you have also authenticated a Debi-Check mandate. We confirm that Skhumbuzo from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly sold and you have also authenticated a Debi-Check mandate. We confirm that Skhumbuzo from our Market Conduct department has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards, Market Conduct