HT
Hope T

1 reviews | Active since Jul 2019

01 Sept 2021, 16:05

The worst service experienced multiple times!!!

Being a customer of Clientele has been the worse experience ever!!!

I first tried Clientele Legal - Simple instruction "Please do not debit me before the date I gave you". Twice I was debited incorrectly and missed an important financial commitment because of this! The second time their debit bounced because the kept the incorrect date, then the following month I got debited twice the amount because I "missed the debit" which INCONVINIENCED ME AGAIN because as a person under a strict budget I cannot afford such issues! - I cancelled the policy!

Months later I got a call from a consultant that convinced me to signup for an investment policy! The consultant misled me and I signed under a false understanding of what I was signing up for. I OBVIOUSLY CANCELLED THIS POLICY TOO! Guess what?? After all this frustration I have now been debited for a CANCELLED POLICY after having been refunded a week ago! Because the investment policy costs more, this incorrect debit has made my insurance BOUNCE! The irritation of having to pay bounced debit charged! Driving to the bank! CALLING CLIENTELE TO COMPLAIN for the 100th time!!!!!! And then WAITING FOR MY REFUND FOR DAYS when my insurance has bounced!

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Replies (2)
Clientele Life
Clientele Life's reply01 Sept 2021, 16:44
Official
Dear Hope T 
We confirm receipt of the concerns raised.
  
Your query has been escalated to the relevant department for investigation.

Yours sincerely,
   
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply02 Sept 2021, 12:28
Official
 Hope Tozana  At the outset I would like to apologize for the service received. I can assure you that this is not the  level of service we aim to offer to our clients.  As per our  discussion, the necessary feedback has been provided regarding the status of your policy and also explained about the last debit order that went off from your account.  Furthermore, I have informed you that a refund will be processed and also confirmed the turnaround time for funds to reflect in your bank account.  Thank you for bringing this matter to our attention and affording us the opportunity to further assist.   I  trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.   Regards  Vusumuzi Dlamini Clientele Life