1 reviews | Active since Jul 2019
The worst service experienced multiple times!!!
Being a customer of Clientele has been the worse experience ever!!!
I first tried Clientele Legal - Simple instruction "Please do not debit me before the date I gave you". Twice I was debited incorrectly and missed an important financial commitment because of this! The second time their debit bounced because the kept the incorrect date, then the following month I got debited twice the amount because I "missed the debit" which INCONVINIENCED ME AGAIN because as a person under a strict budget I cannot afford such issues! - I cancelled the policy!
Months later I got a call from a consultant that convinced me to signup for an investment policy! The consultant misled me and I signed under a false understanding of what I was signing up for. I OBVIOUSLY CANCELLED THIS POLICY TOO! Guess what?? After all this frustration I have now been debited for a CANCELLED POLICY after having been refunded a week ago! Because the investment policy costs more, this incorrect debit has made my insurance BOUNCE! The irritation of having to pay bounced debit charged! Driving to the bank! CALLING CLIENTELE TO COMPLAIN for the 100th time!!!!!! And then WAITING FOR MY REFUND FOR DAYS when my insurance has bounced!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
