The struggle to exit/cancel Clientele Funeral Policy

Dear  Rendani R,   Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Lindiwe Mabizela Service Support Specialist Clientele Life 

Dear  Rendani R,  Thank you for raising your concerns and affording us the opportunity to resolve them.  We confirm that we made contact with you to assist with the cancellation of the policy and explained our cancellation process.  We would like to apologise for any inconvenience you may have experienced.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.   We trust you find this in order, however should you require any further assistance please feel free to contact us directly.  Yours sincerely,  Lindiwe Mabizela Service Support Specialist Clientele Life