The refund I’m waiting for!!

Dear  Ashley M,

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks.

We have attempted to contact you  on the cell phone numbers provided to discuss and address your complaint, to no success.

Please be informed that we will contact you again to assist you further regarding your complaint.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindokuhle Nhlengethwa Service Support Specialist
Clientele Life  

Dear Ashley M,

Thank you for raising your concerns with us.

At the outset, we would like to apologize for the delay and inconvenience experienced. 

As per our telephone discussion, we can confirm that we have cancelled your Clientele Perks plan as per you request and explained the cancellation process.It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life