The Most pathetic company ever

I am so fed up with Your company. My mom is not capable of running around as much as you want her to. Every time we submit a claim I go through the same thing with you. Its always another problem with documents not being received and claims consultants not bothered to get in contact with clients because its our responsibility to find out how far our claims is. Just to find out that things are missing or not received. Then you come up with another story and refuse to pay claims.

I submitted a claim in the beginning of November on a hospital plan. The claims consultant no longer contacts me. I have to waist airtime calling just to be told they cant transfer me to claims assessors. No one responds to my emails anymore not Refiloe Mochaka Neither the team leader Valentino Dube. Not even anyone working on the claims mailbox or service mailbox. I dont even want to call the call centre again because they disconnect the call when you try to get help from them. Then theres this whats app number that asks for a id number and policy number but can't even find the policy.

Mr. Ruvaine Lucas I cant deal with this pathetic service anymore. I can guarantee you that whoever is going to call me. Is now going ask me to come to Morningside to deliver documents I already sent numerous times.