1 reviews | Active since Apr 2016

16 May 2018, 05:52

The ********** funeral plan company

On Tuesday 15 May 2018 I received a sms on my cellphone from Clientele wishing me best of luck with my new Funeral Plan, with a cover of R10000.00 with a premium of R165.00 which will be debited from my bank account on 31 May 2018. Never ever in my life did I apply for such a Funeral Plan, which means to me that they are busy with one or another ****. Never in my life did I provide them with any personal information of myself. I do not like these ********** transactions and I am really ****ed of with them.

0
Replies (2)
Clientele Life
Clientele Life's reply16 May 2018, 08:38
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Client Services – Service Support

Clientele Life
Clientele Life's reply17 May 2018, 15:31
Official

Our attempts to contact you telephonically were not successful, as a result we have sent a detailed written response to the email address we have on record.

Our records indicate that your mobile number was captured in error on our database. We have since removed your number from our database.

We would like to take this opportunity to apologise for any inconvenience caused in this regard.

Should you require further assistance please do not hesitate to contact us.

Yours sincerely,

Compliance Department