M
Mafundy
1 reviews | Active since Jan 2025
29 Oct 2025, 14:10
The encashment reque...
The encashment request takes longer to be processed..after confirming all the documents to be right,you received a message again after few days to resend the right documents. Please improve on that because it is really straining
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Replies (2)
Clientele Life's replyOfficial
29 Oct 2025, 14:35Dear Mafundy ,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply29 Oct 2025, 14:35
Official
Dear Mafundy ,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
30 Oct 2025, 08:23 Dear Mafundy M, At the outset, I would like to thank you for bringing this matter into our attention. This is to confirm that an attempt was made to contact you on the 30th of October regarding concerns raised without success. Furthermore, I would like to confirm that your encashment / withdrawal request was approved and paid on the 29th of October . I would also like to apologize for the delay or inconvenience this might have caused. Should you need further assistance regarding concerns raised, please do contact us on *** or send us an email to *** . Regards Vusumuzi Dlamini Clientele Life Insurance
Clientele Life's reply30 Oct 2025, 08:23
Official
Dear Mafundy M, At the outset, I would like to thank you for bringing this matter into our attention. This is to confirm that an attempt was made to contact you on the 30th of October regarding concerns raised without success. Furthermore, I would like to confirm that your encashment / withdrawal request was approved and paid on the 29th of October . I would also like to apologize for the delay or inconvenience this might have caused. Should you need further assistance regarding concerns raised, please do contact us on *** or send us an email to *** . Regards Vusumuzi Dlamini Clientele Life Insurance