SH
Shaun H

1 reviews | Active since Dec 2023

25 Feb 2025, 12:08

The Clientele Disease!!!

Clientèle constantly bombards customers with daily robocalls, which has become extremely frustrating. This relentless calling needs to stop, and the company should face penalties for these intrusive and unwanted calls.

It's like a plague worse than Covid-19!!!!!!!!!!!!

Stop calling me. Why would I do business with your company? You are not respecting anyone's privacy. No respect for the Popi act!!

0
Replies (2)
Clientele Life
Clientele Life's reply25 Feb 2025, 12:10
Official
Dear Shaun H, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply25 Feb 2025, 12:54
Official
Dear Shaun H, ,  We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 
 
We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.

Kindly note that you can also follow the below steps to Opt Out:

Step 1: Go to www.clientele.co.za and click on the search button.Step 2: Type in “Opt Out” and select “Clientele Communication”Step 3: Follow the prompts to opt out of receiving marketing content.

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.  All our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmsa.org.   We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,

Vusumuzi DlaminiServices Support Specialist
Clientele Life