J
Jean
1 reviews | Active since Jun 2026
05 Jun 2026, 16:09
The Clientele broker created a policy without my knowledge or consent
The Clientele broker created a policy without my knowledge or consent. Broker confirmed a policy was not being created.
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Replies (2)
Clientele Life's replyOfficial
06 Jun 2026, 07:04Dear Jean J,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's reply06 Jun 2026, 07:04
Official
Dear Jean J,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
09 Jun 2026, 14:22Dear Jean,
Thank you for raising your concerns and bringing this matter to our attention.
The sale process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Lerato Joloza from our Market Conduct department has been in contact with you to provide the necessary feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
The sale process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Lerato Joloza from our Market Conduct department has been in contact with you to provide the necessary feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,Market Conduct,
Clientele Life's reply09 Jun 2026, 14:22
Official
Dear Jean,
Thank you for raising your concerns and bringing this matter to our attention.
The sale process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Lerato Joloza from our Market Conduct department has been in contact with you to provide the necessary feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
The sale process was reviewed and it was found that the policy was sold correctly and you have also authenticated a Debi-Check mandate. We confirm that Lerato Joloza from our Market Conduct department has been in contact with you to provide the necessary feedback. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards,Market Conduct,