TB
Thabiso B
1 reviews | Active since Jan 2022
10 Jan 2022, 17:23
Thabiso Bobotyana
I've been with clientele since 2016 when I joined they told me I would get a cash back after 5 years without any claim from the policy,but now they say the is no cash back on my policy since it's time for them to pay me my cash back
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Replies (2)
Clientele Life's replyOfficial
11 Jan 2022, 08:41Dear Thabiso B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply11 Jan 2022, 08:41
Official
Dear Thabiso B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
19 Jan 2022, 16:12Dear Thabiso B
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Beauty Phillips has been in contact with you to provide you with the necessary feedback. Unfortunately, you were not satisfied with the findings and the escalation process was sent to your cell number to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course and the call recordings have been sent to you. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Regards,
Market Conduct
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Beauty Phillips has been in contact with you to provide you with the necessary feedback. Unfortunately, you were not satisfied with the findings and the escalation process was sent to your cell number to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course and the call recordings have been sent to you. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Regards,
Market Conduct
Clientele Life's reply19 Jan 2022, 16:12
Official
Dear Thabiso B
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Beauty Phillips has been in contact with you to provide you with the necessary feedback. Unfortunately, you were not satisfied with the findings and the escalation process was sent to your cell number to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course and the call recordings have been sent to you. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Regards,
Market Conduct
We acknowledge your concerns and confirm that we have assessed the call between yourself and our sales consultant. By now our Investigator Beauty Phillips has been in contact with you to provide you with the necessary feedback. Unfortunately, you were not satisfied with the findings and the escalation process was sent to your cell number to escalate your matter to the Independent Complaints Arbitrator, who will respond to you in due course and the call recordings have been sent to you. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Regards,
Market Conduct