Terrible service ...I want my refund

Was called by a lady two weeks back if not mistaken (forgot her name) and I did a quote on funeral policy including immediate family, I was happy with the quote but I told the lady that I'm currently with 1Life and I'd need to serve notice and specifically asked her to move the start date to end July and that no debit should go off end May and June,she said she'd come back to me the following day once she's spoken to her supervisor to find out if she can do that?????? I never got that call back ! ....and my account was debited ,I'm furious and very disappointed in the service amd I'm thinking about cancelling the policy altogether because I was very specific regarding start date and debit date. The lady clearly did not want to action my requests as she was chasing numbers and commission. I want my refund to be paid into my account immediately.