1 reviews | Active since Jan 2020
Terrible service from clientele
I was admitted in hospital from the 30 of September till the 8 of October. I was admitted at Life chatsmed garden hospital. It is not on the network but I has to use that hospital as it was a after hour emergency and closest to my residential address . I understand the network list however According to clientele policy it also says the hospital should meet their definition of a hospital facility. I have been in a fully fledged hospital and it is a sister hospital to the listed hospitals.
I have been calling almost daily speaking to people that does not even know how to read a clinical report. When I asked for it in writing I was refused . I'm beyond tired going from customer service to Arbitrators , it's just a back and forth process with no help . This is my second issue with clientele and they representatives that do not know what they saying .
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Our records indicate that your query was acknowledged and a response was sent accordingly.
In the event that you remain unsatisfied with the feedback, please follow the escalation process sent along with the response from the Internal Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Our records indicate that your query was acknowledged and a response was sent accordingly.
In the event that you remain unsatisfied with the feedback, please follow the escalation process sent along with the response from the Internal Arbitrator.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life